Silver Skates Maintenance Service Request & Approval Automation
Intelligent maintenance request automation for Silver Skates that validates submissions, auto-approves routine requests, and routes complex cases through senior technician review, eliminating manual coordination across customers, technicians, and front desk staff.
n8n · workflow canvasproduction build
Context
Silver Skates manually handled maintenance service requests through phone calls and emails, with no structured routing for routine vs. complex repairs, causing delays in approvals, inconsistent customer updates, and no centralized log of request statuses.
Approach
Built three interconnected n8n sub-workflows covering service request intake with smart gatekeeper routing (auto-approve vs. pending review), senior technician decision handling with stakeholder notifications, and a global error handler — all status changes logged to Google Sheets with real-time Gmail and Slack alerts at every decision point.
