Back to work
Conversational AICase study

Real Estate Property Search & Viewing Automation Chatbot

AI-powered real estate chatbot that automates property search, schedules viewings, and handles inquiries 24/7, reducing scheduling conflicts by 70% and decreasing no-show rates by 30%.

Conversational AI · workflow canvasproduction build
Real Estate Property Search & Viewing Automation Chatbot workflow

Context

Real estate agents manually handled property inquiries during business hours only, spent hours coordinating viewing appointments through phone calls and emails, faced frequent no-shows without reminder systems, and struggled to qualify leads before investing time in property showings.

Approach

Built Botpress conversational AI that lets users search properties through natural language queries, displays property listings in interactive carousels with filtering based on location, budget, and type, collects user details to schedule viewings, automatically logs booking requests in Google Sheets for agent tracking, and provides instant answers to common real estate questions through integrated knowledge base.

Architecture

  1. Botpress conversation trigger
  2. Service selection (search/schedule/ask)
  3. Property search flow: Knowledge base query
  4. Data extraction and cleaning
  5. Carousel display
  6. Property selection
Scheduling flow
  1. User details collection (name/email/phone/date)
  2. Google Sheets integration
FAQ flow
  1. Knowledge base query
  2. Follow-up option

Results

70%Scheduling conflicts reduced
30%No-show rate decreased
Instant 24/7Lead response time