Conversational AI chatbot that automates product discovery through category browsing and intelligent search, increasing conversion rates by 23% and reducing customer support queries by 30%.
Conversational AI · workflow canvasproduction build
Context
E-commerce customers struggled to find products in large catalogs, spent time browsing multiple categories manually, waited for customer service to answer product questions during business hours, and abandoned carts due to lack of immediate assistance in product selection.
Approach
Built Botpress conversational chatbot that greets users and offers guided product discovery, allows category selection (Tops, Bottoms, Dresses, Shoes, Swimwear, Accessories), enables brand-based and name-based product search through natural language, retrieves and displays product information from integrated knowledge base with fallback handling for unavailable items, and provides continuous browsing options for enhanced shopping experience.
