AI-powered internal chatbot that provides instant access to product information, company policies, sales collateral, and training resources, reducing information retrieval time by 75% and support tickets by 40%.
Conversational AI · workflow canvasproduction build
Context
Sales teams and employees wasted hours searching through multiple documents, portals, and wikis for product information, company policies, sales materials, and training resources, often contacting HR or support teams for basic questions during business hours only.
Approach
Built Botpress knowledge-based chatbot with main menu options for product information, company policies, sales collateral, and training assistance, integrated with Knowledge Agent to query comprehensive company documentation, implemented fallback handling for unavailable information with graceful error messages, and enabled continuous multi-question sessions for efficient information discovery.
Architecture
Botpress conversation trigger
Welcome message
Main menu (Product Info/Policies/Sales Collateral/Training)
