AI Chatbot for Appointment Booking & Lead Management
Conversational AI chatbot that automates appointment scheduling via Calendly, collects lead information, and stores data for marketing, reducing booking time by 70% with 24/7 availability.
Conversational AI · workflow canvasproduction build
Context
Businesses relied on manual phone calls and emails for appointment scheduling during business hours only, leading to long wait times, scheduling errors, missed bookings, and lost leads when customers couldn't reach staff immediately.
Approach
Built Botpress chatbot with conversational flows that greet users, collect contact information and service preferences, confirm details with modification options, integrate with Calendly API to redirect users to booking pages and track booking status, send qualified lead data to Google Apps Script for storage and marketing automation, and handle FAQs with knowledge base fallback responses.
