Lightweight triage bot that routes internal material-related alerts by item category, captures the alert text, resolves the category (metal findings, gemstones, packaging, wire cord, tools/equipment, or fallback), sends targeted stock alert notifications for each category, and offers a post-alert menu to submit another alert or end the session.
Conversational AI · workflow canvasproduction build
Context
Internal operations needed a quick, consistent way to classify material alerts and route them to the right handling path without manual triage, while supporting repeated submissions in a single session.
Approach
Built a Botpress workflow that starts with an alert entry card to capture the material alert, executes a category resolver to match the item to a predefined classification, branches into category-specific notification handlers (metal findings, gemstones, packaging, wire cord, tools/equipment) or a fallback generic alert for unrecognized items, and presents a post-alert menu allowing the user to submit another alert or end the session with a confirmation.
Architecture
alert_entry
execute_category_resolver
notify_metal_findings
notify_gemstones
notify_packaging
notify_wire_cord
notify_tools_equipment
notify_fallback
post_alert_menu (submit another alert OR end)
end_node
Results
~2 hrs/weekStock alert triage time saved
5 categories, zero manual sortingAlert routing accuracy
