Email triage workflow that watches incoming Gmail messages, normalizes the data, classifies each email with OpenAI, converts the AI output into structured JSON, and routes the message into one of several operational paths—private dining follow‑up, vendor invoice handling, kitchen allergy alerts, general reservations, or manual review—each creating a Trello card and sending targeted notifications, with scenario error handlers on every major path.
Make · workflow canvasproduction build
Context
The hospitality team needed a way to automatically triage complex inbound emails across multiple departments—private dining, finance, kitchen, reservations, and management—without manual forwarding or sorting.
Approach
Built a single Make.com scenario that watches the monitored Gmail inbox, normalizes sender, subject, and body fields, sends the content to OpenAI with a taxonomy‑aware prompt, parses the JSON‑structured classification, and routes each message into the appropriate branch; each branch creates a Trello card on the relevant board (and optionally sends an email alert), while dedicated scenario error handlers email the team whenever any module in the intake, parsing, or downstream paths fails.
