Centralized field incident reporting system that classifies incidents, routes them to the right Discord channels, logs everything to Google Sheets, and optionally emails reporters a confirmation — keeping operations teams informed in real time.
n8n · workflow canvasproduction build
Context
Operations teams needed a reliable way to capture field incidents, classify them by type, notify the correct internal channel immediately, and keep a single log of all reports without manual triage.
Approach
Built two connected n8n workflows: the intake flow parses each incident, responds instantly to the reporter, routes the report to Discord channels by incident category, merges the branches into a single Google Sheets log, and sends an optional Gmail confirmation; a separate error monitor notifies #system-admin on failures.
