Sentiment-based feedback automation that classifies Tally submissions into kudos or coaching, posts public recognition to Discord with retry handling, and sends private HR coaching alerts with Google Sheets logging.
n8n · workflow canvasproduction build
Context
Teams needed a structured way to turn client feedback into either public recognition for strong performance or private coaching for improvement, while still handling anonymous submissions and failed Discord posts cleanly.
Approach
Built two connected n8n workflows: the intake flow parses Tally feedback, checks whether a staff name is present, routes named submissions by sentiment into kudos or coaching branches, retries failed kudos posts after 2 minutes, and logs every outcome to Google Sheets; a separate error monitor emails the admin on workflow failures.
