AI-powered parent concierge system that triages incoming messages for medical emergencies, routes non-urgent queries to an OpenAI-powered prep assistant, and applies a secondary safety check before responding ensuring safe, intelligent, and real-time support throughout the sleep study preparation process.
n8n · workflow canvasproduction build
Context
Clinical staff manually monitored and responded to parent messages before pediatric sleep studies, with no structured triage system to flag emergencies, no AI-assisted prep guidance, and no safety validation layer to prevent inappropriate responses from reaching parents.
Approach
Built two interconnected n8n sub-workflows, the main pipeline performs emergency triage on every incoming parent message, escalates urgent cases to the clinical team via Gmail and Slack, and routes non-emergency messages to an OpenAI Prep Concierge Agent with memory and tools, followed by a secondary safety check before delivering responses. A global error handler monitors all stages and alerts the Operations Manager on failures.
