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n8nCase study

Designer Accessibility Hardware Approval

Hardware request approval workflow that logs accessibility equipment requests, routes them to a Team Lead for decision, updates procurement tracking, and notifies technicians of approved or rejected outcomes.

n8n · workflow canvasproduction build
Designer Accessibility Hardware Approval workflow

Context

Design teams needed a structured way to request accessibility hardware, obtain approval from a Team Lead, and keep procurement and status tracking synchronized without manual follow-up.

Approach

Built two connected n8n workflows: the intake flow captures the hardware request form, logs the request to Google Sheets, sends an approval email to the Team Lead, pauses for the decision, and then routes approved requests into procurement or sends rejection notices; a separate error path emails the admin on failures.

Architecture

  1. Form submission trigger
  2. confirmation page
  3. prepare request data
  4. Google Sheets log
  5. build + send approval email
  6. wait for Team Lead decision
  7. approved: procurement queue + technician notification + tracking update
rejected
  1. technician notification + tracking update
  2. Error Trigger
  3. extract error details
  4. Gmail admin alert

Results

Days → same-dayApproval cycle time
~2 hrs/weekProcurement admin time saved
EliminatedStatus tracking gaps