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MakeCase study

Automated Field Logistics Post-Service Synchronizer

Field‑service automation that watches a master Google Calendar schedule, routes events by tag (critical, repair, untagged), and creates post‑service logistics, quality calls, and emergency alerts with Google Calendar and Slack, plus logging and error handling.

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Automated Field Logistics Post-Service Synchronizer workflow

Context

Field‑service teams needed a reliable way to turn calendar events into post‑service logistic actions—urgently for emergencies, on time for repairs, and clearly logged for anything untagged—without manual follow‑up planning.

Approach

Built a single Make.com scenario that watches the master field schedule, routes events by tag, and then separately handles emergency alerts and loaner collection, repair timing and ops‑manager quality calls, and untagged event logging, with dedicated calendar error handlers that email the operations team if any event creation fails.

Architecture

  1. Watch Master Field Schedule (Google Calendar)
  2. Event Router
  3. CRITICAL branch: send emergency email + Slack alert, extract client name, calculate 10‑business‑day loaner collection date, create loaner collection event
  4. REPAIR branch: calculate 48‑hour base time, adjust to 9‑5 Mon‑Fri, check ops manager availability, resolve final quality‑call time, create service quality call
  5. Untagged branch: Log Skip (no matching tag)
  6. Calendar Error Handler
  7. Email on failed event creation

Results

~4 hrs/weekPost-service coordination time saved
Hours → minutesEmergency response time
EliminatedMissed follow-ups