Botpress authenticated internal support workflow that verifies employee guide ID, presents a main menu, and routes requests into safety, equipment, guest assistance, or other support paths; each path captures relevant details, generates a unique/timestamped reference, confirms submission, and sends an internal notification for follow-up, with a clean session end after the request is submitted or the user returns to the menu.
Conversational AI · workflow canvasproduction build
Context
An adventure guide operation needed controlled access to internal support, structured reporting for safety incidents, equipment issues, and guest assistance, and fast handoff to managers with confirmation and notifications.
Approach
Built a Botpress workflow that starts with a welcome and employee ID validation step, routes authenticated users via a main menu into dedicated support paths, collects safety details (location, group size) and issues a confirmation with an office manager alert, captures equipment issue type and urgency with a timestamped reference and alert, records guest assistance requests with a timestamped reference and alert, provides an other-assistance fallback path, and ends the session cleanly after submission or menu return.
Architecture
welcome_auth
auth_employee_id
main_menu
path_safety
confirm_safety
notify_safety
path_equipment
confirm_equipment
notify_equipment
path_guest
confirm_guest
notify_guest
other_assistance
end_node
Results
~2 hrs/weekIncident reporting time saved
Minutes, down from radio/phone relayManager response time
